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Faculty Development: Question 6

Our Core Values

MCHS Mission: We enrich lives to create healthy communities through accessible, affordable, compassionate health care.

MCHS Core Values:  Patient-Centered: We listen, serve and put the needs of the patient first.

                                  Trust: We earn trust though honesty, integrity, respect and compassion.

                                  Teamwork: We work together, respective each other and our professional roles.

                                   Excellence: Through research, education, and best practice, we deliver exceptional quality.

                                   Affordability: We are accountable as we manage resources and deliver vlaue-based care.

""Each of us has the power to be good to each other, to show respect and treat others with dignity. We have the power to choose compassion and understanding over hatred and ignorance. This organization will always be a safe place for people of all races, genders, ethnicities, creeds, and sexual orientations. We know that diversity is one of our greatest strengths, and we stand against bigotry in any form... It takes compassion, understanding, empathy and kindness to provide the world-class care that we deliver every day. Let us treat everyone inside and outside of work with the same humanity we extend to our patients. Be good to each other. Listen, Empathize. Seek to understand. Support your colleagues."     Dr. Susan Turney CEO  MCHS  August 21, 2019

Question 6

6. My attending showed respect to patients, other residents, colleagues and staff. 2022 Ave. Score 4.85 (N=1039) 2021 Ave. Score 4.81 (N=1085); 2020 Ave. Score 4.75 (N=1,124);   % 2022 Strongly Agree: 86%

Quick Use

  1. Effective Teaming. 13 minute MCHS video with specific examples and guidelines.

  2. Listening to the Patient 5 minute read. JAMA Piece of My Mind 4/10/2018

  3. Building Perspective. Patient perspective when you are one. 5 minute read. Piece of My Mind 2/6/2018

  4. Words matter. 5 minute read. Piece of My Mind 1/23/2018

  5. Patient Engagement. 4 minute video. Institute for Healthcare Improvement. How Can Patients and Providers See Eye to Eye?

  6. Communicating a Disappointing Outcome. 10 minute video. IHI. Negative and positive demonstrations and key components

  7. Building a Shared Agenda with Patients. 2 minute video. IHI. Demonstration of patient engagement and setting up collaboration.

  8. Building Quick Rapport with Patients. 2 minute video. IHI. Demonstration of fundamentals to engagement.

  9. Working with an Actively Avoidant Patient. 10 minute video demonstration. IHI.

  10. Bias, and its management in medicine. 5 minute video. IHI

  11. Building Relationships. 12 minute video UWSMPH. Very practical guidance on managing bias and wholistic perspective on patients. Needs a UWSMPH NetID or visitor log in.  Link to set up a NetID (takes 2 minutes to complete)

  12. Common Types of Gender-Based Microaggressions in Medicine. 10 minute read. The article identifies 34 types of microaggressions and what they look like in medicine. The research found that male physicians were significantly less likely to notice microaggressions compared to female physicians and concluded, "Privilege is often invisible to those who have it, while bias and discrimination are readily apparent to those who experience it. Subtle prejudice and unconscious bias can manifest as microaggressions." The article makes a strong case for those physicians who experience privilege to attend to the experience of physicians not so privileged.

  13. Humiliation as a teaching tool. Pimping in Medical Education. JAMA 2015 article 5 minute read. Reviews impact of this practice on learning.

     14.  Bullying. What it Looks Like, the impact and alternatives. This 8 minute video MCHS production provides a practical look at bulllying           behavior in residency and its impact on the clinical learning environment. 

Deep Dive

  1. Civility’s Benefits. 15 minute video. Includes research findings on impact of incivility on patient safety (see section at 6-12 minutes in the talk)

      2.    Incivility.   Grand Rounds June 2018 38 minute MCHS video (start at 7:45). Introduction to civility, examples and ways to build civility

      3.   Respect and Patient Safety.  A Road Map for Advancing the Practice of Respect in Health Care: The Results of an Interdisciplinary Modified Delphi Consensus Study,  30 minute read. Addresses The Joint Commission's preparation to include assessment of respect to patients and staff due to its relationship to patient safety. Specific strategies noted that can be used in clinical, educational and management levels of a health care system. The Joint Commission Journal on Quality and Patient Safety (August 2018). 

      4. Socratic Questioning Done Correctly. Socrates Was Not A Pimp: Changing the Paradigm of Questioning in Medical Education. Academic    Medicine Jan, 2015. 15 minute read that provides practical examples and guidance on shifting from harassing questions to effective teaching questions.